SP-210409| Conflict Management| NQF 5
Conflict Management (SP-210409) is a QCTO-accredited NQF Level 5 skills programme (8 credits) designed to help professionals, HR practitioners, and managers identify, analyze, and resolve workplace disputes. It equips learners with practical emotional intelligence tools and negotiation strategies.
Core Competencies & Outcomes
The programme trains learners to handle a variety of workplace challenges:
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- Identify & Profile: Spot the main sources and types of conflict in the workplace.
- Manage & Resolve: Select and apply appropriate de-escalation, mediation, and negotiation strategies.
- Emotional Intelligence: Utilize EQ to manage personal involvement in escalating situations.
- Follow-up & Reporting: Develop implementation plans and compile official conflict resolution reports.
Course Structure & Requirements
- Duration: Typically runs between 10 to 13 contact days, depending on the training provider.
- Entry Requirements: Learners must possess an NQF Level 4 qualification (or equivalent).
- Assessments: The course is evaluated through formative assessments, practical skills application (role-play), and an integrated external summative assessment.
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Who Should Enroll
This credential is ideal for professionals leading teams or handling employee grievances, including:
- Line Managers and Supervisors
- HR Practitioners and Managers
- Union Representatives / Shop Stewards
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What is included in the fee?
- Learner registration
- LMS access
- Digital learning material
- Facilitator support
- Practical training
- Internal assessments
- Portfolio of Evidence support
- Learner administration
- Certification processing
- Learner support throughout the programme
